IT Service Desk

Are you unable to log into one or more of the TU Berlin IT services?
Please go to pw-neu.tu-berlin.de [1] and follow all steps to change your password. This password is binding and is now valid for all IT services.

Do you need assistance changing your password?
Have you lost your current password or do you need to activate 2-factor authentification?
Visit us in person at ZECM's IT Service Desk!

There, support personnel from ZECM will help you activate your new, app-based TOTP verification [2]. If needed, they can also assist you in resetting your password.

The IT Service Desk is currently available tuesdays and thursdays from 10 a.m. to 4 p.m. It is located at

Einsteinufer 17
10587 Berlin
Room E-N 024

Please bring a valid ID for processing purposes and install one of the recommended apps beforehand.

We kindly ask you to follow the TU Berlin's hygiene rules [3].

Important Note:

Due to limited resources, ZECM currently cannot provide regular support on-site. If you have general IT support questions, please contact ZECM hotline at +49 30 314-28000 or via mail at it-support@tu-berlin.de [4].